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Citizen Charter of UNO Office

 

Sl No

Service Name

Term of service delivery

Methods of service delivery

Place of service

01

Agricultural / non-agricultural khas land settlement, peripheral hat-bazaar unilateral settlement and where applicable land contagious.

Within 3 (three) days after receipt from Assistant Commissioner (Land).

After sending the proposal from the Upazila Land Office, the proposal from the Upazila Executive Office should be forwarded to the office of the Deputy Commissioner with recommendation.

Office of the Assistant Commissioner (Land), Office of the Upazila Nirbahi Officer, Office of the Deputy Commissioner and Ministry of Land

02

Project Implementation Activities (TR, Kabikha, Kabita and Relief Materials) undertaken by the Ministry of Relief.

Within 2 (two) days after receiving the proposal from the project implementation officer.

After receiving the proposal from the project implementation officer, the meeting would accept the decision and send it to the office of the Deputy Commissioner for approval.

Project Implementation Office, Upazila Nirbahi Officer's Office, District Administrator's Office and where applicable Upazila Accounts Maintenance Office.

03

Projects adopted and implemented by LGED, contractor bill if applicable / bill of project committee chairman.

Within 2 (two) days after receiving the proposal from the office of the Upazila Engineer.

After receiving the proposal from the office of the Upazila Engineer, approval of the bill, on-the-spot inspection if necessary.

Office of Upazila Engineer, Office of Upazila Nirbahi Officer and Upazila Accounts Maintenance Office where applicable.

04

Hat-bazaar provides annual lease.

Activities are taken approximately 2 (two) months before 1st Baishakh of each year.

Through tender notice as per hat-bazaar policy.

Office of the Upazila Nirbahi Officer and, where applicable, the office of the Assistant Commissioner (Land).

05

Jalmahal lease.

Activities are taken approximately 2 (two) months before 1st Baishakh of each year.

By tender notice as per Jalmahal lease policy.

Office of Upazila Youth Development Officer, Office of Assistant Commissioner (Land) and Office of Upazila Nirbahi Officer.

06

Non-Government Colleges, High Schools and Madrasas acting as the President, paying the bills and various administrative functions of the educational institutions.

Within 2 (two) days of receipt of salary bill from educational institution and within 7 (seven) days of receipt of proposal for any administrative work.

After the submission of the bill by the head of the institution.

Upazila Nirbahi Officer's Office.

07

To provide honorarium to the chairman, members and members of the union council from the government part and to pay salaries to the secretary and village police.

Within 7 (seven) days of receipt of government allocation.

Honorary allowance or salary allowance is collected and paid from the bank after receiving the government allocation.

Upazila Nirbahi Officer's Office.

08

Distribution of various grants by Ministry of Religion, Ministry of Education, District Councils, agencies / divisions.

After receiving the allotment, the beneficiary is informed. Payments are made within 3 (three) days after the beneficiary submits the required papers.

The money is paid by the Upazila Nirbahi Officer after the beneficiaries submit the required papers.

Office of Upazila Nirbahi Officer, Upazila Accounts Office, Ministry / Division / Agency where applicable।

09

General Certificate Case.

According to the rules.

P.D.R. According to the Act, 1913.

Office of the Upazila Nirbahi Officer.

10

Conduct mobile court and send report return.

One day per week.

According to government orders and various laws.

Upazila Executive Officer and 1st Class Magistrate.

11

Distribution of Hajj forms and giving advice.

Along with the application.

Forms, information and advice are provided from the Upazila Nirbahi Office as per the application.

Upazila Executive Office and Deputy Commissioner's Office।

12

Local Government (Union Parishad) Provides services on Infectious Advice, Information and Actions.

Delivered in short time as per demand.

If you come to the Upazila Nirbahi office and ask for advice, advice is given.

Upazila Executive Office and UP Chairman.

13

Acting as chairman of various committees.

In the shortest possible time by talking to the member-secretary of the committee.

According to the needs of the Member-Secretary.

Divisional Officer and Upazila Executive Officer.

14

Submission of BCIC / Subsidy Fertilizer Report.

Date of receipt of arrival message.

On the spot inspection.

uPazela Agriculture Officer and Upazila Nirbahi Officer.

15

Women and Child Abuse Prevention Cell Committee.

Within 10 (ten) days of receipt of the complaint, the Upazila Women's Affairs Officer issued notice to the parties concerned.

The decision was taken after a hearing between the parties by the Women and Child Abuse Prevention Cell Committee.

Upazila Women's Affairs Officer, Upazila Social Service Officer, Officer-in-Charge and Upazila Executive Officer।